Policy & Procedure
Policy & Procedure
Cancellation PolicyPleasenotifies the office as soon as practical if you must reschedule your lesson. A minimum of 24 hour notice is required. Lessons canceled with less than 24 hours are charged a $50 late cancellation fee. What does this fee pay for? It pays the instructor for their scheduled time. There are some exceptions to this policy. Please call the office to discuss. 818.226.9909 or 213.304.5958.
No Show PolicyIt is your responsibility to know when you have scheduled your lessons. You must be prepared for your lesson. This means you must have your permit (each and every lesson), have appropriate shoes, and payment for each lesson. It does not matter who scheduled the lesson for you, you are responsible for making it to that appointment and being prepared for your lesson.
If you are not at the designated pick up place or you are not prepared for the lesson, a $50 fee will apply. No lessons will be scheduled until this has been paid. What does this fee pays for? It pays the instructor for their scheduled time. There are some exceptions to this policy. Please call the office to discuss. 818.226.9909 or 213.304.5958.
Weekend and Evening AppointmentsDriver training is conducted 7 days a week. The hours driver training is conducted is 6am to 9pm. The office is not open all hours driver training is conducted. If you must cancel a lesson and cannot reach anyone at the office, please use the hot line 213.304.5958 provided when you scheduled the lesson.
Tuition PolicyTuition is expected prior to the lesson. We accept Cash, Checks, Debit Cards and Credit cards.
Appointment Time Policyalthough scheduled on the hour often times we are a few minutes before or after the hour. This most always due to traffic. Please allow us enough time to accomplish the lesson. You will receive your full two hour lesson. In keeping with time and schedule there are times that the instructor will arrive with the student from the prior lesson. Your student will get their full lesson.
Training CarsOur training cars are equipped with a training brake, additional mirror and other safety features. We mostly use Honda Civics. With the exception of our identifying logo on the cars (back window and left and right side panels) the cars are unmarked for privacy. Students enjoy the anonymity and it makes them much more calm. Calm drivers are better drivers. See? Everyone wins.
Refund Policythere are no refunds. That being said, we sometimes bend that rule. Please let us know your circumstance.
It is our policy that your information is never shared with the general public nor is it sold in any way to any other individual, company, or entity except to the agencies mentioned above.